Who is working on my project?

What you should ask

Who is my contact person? By name, not "our team".

Who writes the code? Often the same person at small service providers – this is fine, but should be known.

What happens in case of illness or vacation? The most important question. Does at least one other person know the project?

Is it outsourced? If parts are assigned to third parties, you should know this – also due to data processing, if data is involved.

Why this is not an impolite question

It is due diligence. A service provider who interprets it as distrust has already answered it.

What helps against dependency on individuals

• Access to the repository from the start
• Documentation as deliverable, not as an addendum
• Automated tests that retain knowledge in the code
• Common technologies instead of specialized solutions

These four points are more effective than any promises.

At Ouhud

You will receive a named contact person who oversees the project professionally. Ask about the representation rules in the initial conversation and whether parts are assigned to third parties – both should be clarified before the contract is signed, not afterward.